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  1. Eskimo Joe's Australia - Contact & Support Centre
  2. FAQ's

FAQ's

Find answers to frequently asked questions.

Returns, cancellations and warranty's FAQ's

  • What do I do if my Eskimo Joe's slush machine is running irregularly or has a problem?
  • What is the warranty information on your slush machines?
  • What do I do if I have changed my mind or ordered the wrong item/s?
  • Can I change, or cancel my order?
  • What do I do if I received a faulty, incorrect or damaged item?

Account FAQ's

  • How I do I redeem my coupon code?
  • How do I edit/delete my address or add a new address?
  • What do I do if I have forgotten my password?

Slush Machine FAQ'S

  • Are your slush machines 100% Italian made?
  • What do I do if my slush machine requires service or maintenance?
  • What are the tech specs of your slush machines?
  • What brand/model are Eskimo Joe's slush machines?
  • Slush Machine Service & Warranty Claims FAQ's

Shipping FAQ'S

  • Has my order been dispatched?
  • Where does Eskimo Joe's deliver to?
  • How much will my delivery cost?
  • Can I change the delivery address on my order?
  • How long will it take to receive my order?
  • Can I pick up my order?

Slush Syrup FAQ'S

  • Can I purchase boxes of syrup with mixed flavours?
  • Are your syrups Australian made?
  • What is the mixing ratio of your slush syrups?
  • How long can I store diluted syrup?
  • What do I do if I want to add alcohol to a Cocktail slush syrup?
  • Can I add alcohol to Classic slush syrup flavours?
See all 7 articles

General FAQ's

  • Pricing & Profits FAQ's
  • What is the RRP of Eskimo Joe's Slush?
  • How does your slush machine Rent-Try-Buy® program work?
  • How do I purchase from Eskimo Joe's?
Eskimo Joe's Australia - Contact & Support Centre