FAQ's

Returns, cancellations and warranty's FAQ's

• What do I do if my Eskimo Joe's slush machine is running irregularly or has a problem?
• What is the warranty information on your slush machines?
• What do I do if I have changed my mind or ordered the wrong item/s?
• Can I change, or cancel my order?
• What do I do if I received a faulty, incorrect or damaged item?

Account FAQ's

• How I do I redeem my coupon code?
• How do I edit/delete my address or add a new address?
• What do I do if I have forgotten my password?

Slush Machine FAQ'S

• Are your slush machines 100% Italian made?
• What do I do if my slush machine requires service or maintenance?
• What are the tech specs of your slush machines?
• What brand/model are Eskimo Joe's slush machines?
• Slush Machine Service & Warranty Claims FAQ's

Shipping FAQ'S

• Has my order been dispatched?
• Where does Eskimo Joe's deliver to?
• How much will my delivery cost?
• Can I change the delivery address on my order?
• How long will it take to receive my order?
• Can I pick up my order?

Slush Syrup FAQ'S

• Can I purchase boxes of syrup with mixed flavours?
• Are your syrups Australian made?
• What is the mixing ratio of your slush syrups?
• How long can I store diluted syrup?
• What do I do if I want to add alcohol to a Cocktail slush syrup?
• Can I add alcohol to Classic slush syrup flavours?

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General FAQ's

• Pricing & Profits FAQ's
• What is the RRP of Eskimo Joe's Slush?
• How does your slush machine Rent-Try-Buy® program work?
• How do I purchase from Eskimo Joe's?